Delivery & Returns

Delivery & Returns

Furniture:

Delivery of Furniture is free to mainland UK

We take the utmost care when delivering your furniture. It is wrapped and packed by hand. 

We are unable to deliver furniture to NI, Europe or Ireland at the moment

Items will be delivered by Pinnacle Logistics

Deliveries are booked in with the customer prior to the delivery date.

Customers can delay the delivery date if the proposed delivery date is not suitable

Delivery is into a downstairs room of your choice

If you agree to a delivery date and the when the driver arrives you are out, a fee will then be charged for re delivery

The packaging does not include a receipt.

Returns

If you are not completely satisfied when your item arrives, please get in touch.

If you would like to return your piece for any reason at all email

sales@thenineschools.co.uk with your order number and reason for return, we will then send you a link with a label to download.

• You can return the goods within 14 days after receiving goods.

• Returns are free – unless item is bought on sale and then we charge for pick up at cost.

• Packaging must be intact so we can resell.

• Refunds will be issued after goods have been received into our warehouse

• Refund can take up to 5 working days to be received into your bank account due to Banks and Credit Cards systems.

• If items are damaged on return due to customer not packaging item  correctly or usage we charge for the delivery fees and item.

Damages

• If the goods are damaged we ask you to inform us within 48 hours.

• We will then arrange pick up of damaged goods and delivery of new item on the same date.

Please email sales@thenineschools.co.uk so that we can arrange for free pick up and delivery of new item.

FAQs

Q: Can I request a delivery date?

A: After your order has been placed, you will be offered a date of delivery – if this is unsuitable you can refuse and the the delivery company will contact you a week later with another date.

Q: Are items assembled or flat packed?

A: All items are fully assembled.