We take the utmost care when delivering your furniture. It is wrapped and packed by hand.
Delivery of Furniture is free to mainland UK
Delivery costs £75 to Ireland
Items in stock will be delivered within 1-2 weeks from date of order
Deliveries are booked in with the customer at least 3 days prior to the delivery date, customers will be given an approximate 3 hour time slot (via text, email or phone) that they need to accept or decline
Customers can delay the delivery date if the proposed delivery date is not suitable
The driver will give you a courtesy call approx 1 hour prior to delivery
Delivery is into a downstairs room of your choice
If you agree to a delivery date and the when the driver arrives you are out, a fee will then be charged for re delivery
For delivery outside mainland UK please mail us your address and item code for a quote
We deliver our ceramics through DHL - you will be informed when they receive the items through us - delivery takes 2 working days if items are in stock.
If you are not completely satisfied when your item arrives, please get in touch.
If you would like to return your piece for any reason at all, please get in touch:
firstname.lastname@example.org, or call our Bristol office on 0117 3323673.
You can return the goods within 14 days after receiving goods.
Returns are free – unless item is bought on sale and then we charge for pick up at cost.
Please note: We request you keep the packaging intact so we can resell.
Please call us or email us so that we can arrange for the pick up.
Refunds will be issued after goods have been received into our warehouse
If items are damaged on return due to customer not packaging item correctly we charge for the delivery fees.
If the goods are damaged we ask you to inform us within 48 hours.
We will then arrange pick up of damaged goods and delivery of new item on the same date.
Please call us or email email@example.com so that we can arrange for free pick up and delivery of new item.
Q: Can you deliver to Ireland?
A: Yes, the cost is £75 for up to 2 items – please enter order as normal and we will contact you to arrange payment
Q: Can I request a delivery date?
A: At the moment after your order has been placed, you will be offered a date of delivery – if this is unsuitable you can refuse and the the delivery company will contact you a week later with another date.
Q: Are items assembled or flat packed?
A: All items are fully assembled.
Q: What do I do with a coupon code.
A: If you have a coupon/ offer code, please enter it into the box that says: enter offer code – on the cart page, then click Proceed.